Hosting Services
We provide comprehensive managed hosting solutions routed in a powerful and award winning operating system, "WebsiteOS". With features such as FTP, Site Wizards, eCommerce Builders, Site Promotion, Statistics Tools, and an Easy E-Mail Administrator, you will have complete administrative control of your website in minutes!
At the moment we offer only custom hosting plans. For pricing and more information call or email us.
Hosting Highlights:
- 99.9% Uptime
- Multiple T3 Connections on Diverse Backbones
- Award Winning Site Management Tools
- 24/7 Network Monitoring
- 24/7 Technical Support (Windows® & Unix)
- Easy to use e-Mail Account Manager
Information
Technology
UNIX MICROSOFT HYBRID
A seamless blend of UNIX and Microsoft™ technologies. Our technology
combines the functionality of "Windows™ hosting" and "UNIX
hosting" onto one platform. You can run ASP/MS Access and PHP/MySQL
based sites from the same server farm. With our seamless blending of
UNIX and Microsoft™ technologies, Our hosting system is truly "cross-platform
and one of the most advanced in the industry.
Scale to an unlimited number of domains on redundant servers
The architecture is designed and built from the ground up to
scale to an unlimited number of domains. These domains are hosted on
multiple redundant servers, which are clustered using load balancing
hardware.
Take advantage of our BGP4 technology
Multiple redundant Internet connections, currently provided by UUNET,
LOOK Communications, Telus and Sprint, are implemented through the
use of BGP4 (Border Gateway Protocol). We monitor and upgrade bandwidth
as needed.
Multiple routers and load balancers
Our multiple routers are made redundant through the use of Cisco's HSRP
(Hot Swappable Router Protocol). Our server clusters use multiple load
balancing hardware, designed for failover in the event of a load balancer
fault, which allows us to provide you with 99.9% Uptime reliability!
Network Appliance filers assure speed and data integrity
Data integrity and speed are assured by multiple Network Appliance Filers
using RAID technology. Three back up systems are in place; one is on-site
and two are off-site at geographically separated data centers. The
systems are continuously monitored for reliability and performance
by our NOC staff. Our new state of the art data centers are protected
through electrical power backup, independent air conditioning units
and physical security measures.
Data Center
A World Class Capital Facility
$75 million has been
invested in the Internet Data Center which is housed in an 80,000 sq.
ft. (7,432 sq. meter) building, to be expanded to 150,000 sq. ft. (13,935
sq. meters) of hosting solutions floor space, with the capacity of more
than 35,000 servers.
Clustered Server Environment
Web server
clusters are bundles of hardware, operating systems, and applications,
integrated to host and serve business-critical web applications to users
worldwide. Hostopia ensures that the hardware, software and network
infrastructure to support websites is robust enough to handle the peaks
and valleys of customer demand.
Environmental Control
The facility has a strictly controlled
dust and pollution free environment. The climate control system maintains
a consistent range of between 13-21° C (55-70° F) and humidity
at 40 to 60 percent in a static-free facility. The entire facility has
raised flooring.
Physical Security
The Center provides top-level 24x7x365 perimeter
security including video surveillance, biometric and card-key access
and 24-hour on-site security.
Fire Suppression
The Center has a state-of-the-art smoke detection
system with the ability to scan even the smallest particle
in the air.
Connectivity
The Internet Data Center contains a robust reliable and
high quality network. It operates on a SONET ring, diverse redundant
fiber-optic network connections with a capacity capable of OC-192 (10
Gigabits) connected by the latest switching and high-speed routing equipment.
Security
Perimeter security via multi-tiered firewalling
Our servers are protected with software-based firewalling which look
at source and destination addresses, and ports. Security administrators
handle all aspects of firewall management. Our engineers are familiar
with many types of firewall applications, including CheckPoint, ipchains,
ipfw, ipfwadm, etc. We are able to modify response packets with masquerade
responses to the remote initiator. Our systems are secured using the
latest security methods including router access list filtering on inbound
carrier feeds and firewalling at the SYN level on internal devices.
Monitoring security systems and processes
All security systems are tested continually. We use security scanners
such as Nessus, (www.nessus.org), and SAINT, (www.wwdsi.com/saint).
Automatic updates are instantly made with the latest exploit/DOS, (Denial
of Service), check codes. This provides us with an accurate and detailed
report on our systems. Our security team is also subscribed to all
the major security mailing lists, including BUGTRAQ from securityfocus.com.
These lists provide access to the latest security information, which
enables us to patch newly found exploits within hours of their discovery.
Intrusion Detection
We currently use a number of intrusion detection applications such as
TRIPWIRE, along with our own proprietary monitoring and logging systems.
These systems notify our security response team during scans and potential
DOS attacks. We react to these situations immediately, modifying ACLs
as needed. In certain cases rules are implemented automatically during
detection. All suspicious activity is logged hardcopy directly to a
printing station which is monitored closely. This ensures there is
no tampering with conventional softcopy logs.
Anti Virus Measures
Our systems are protected against viruses by extensive built-in access
controls. Regular users are unable to access or damage system files.
Offsite Backups
Automated offsite secure storage backups to our mirrored storage arrays
in the southern US are conducted through secure encrypted tunnels using
SSH with confidential data encryption prior to transit.
Disaster Recovery Procedure
Our disaster and recovery site is currently located in the South Eastern
United States. This site is for the sole purpose of emergency fail
over. This NOC is capable of handling all traffic in case our eastern
operations is interrupted, however we have taken every precaution necessary
to ensure our services will be available under all circumstances. This
site is also set up in a redundant, robust, high availability clustered
environment. This allows multiple equipment failures with zero degradation
in service. All sites are designed and implemented as exact duplicates
to ensure the operating environment remains the same. users are unable
to access or damage system files.
Recording and determining access to data
Every employee with access to internal computer interfaces that includes
customer data is assigned a unique username, ID number and password.
Access to customer data is restricted based on the responsibilities
of each employee. Each user is assigned an appropriate access level.
Employees are only granted access to information that is essential
for them to efficiently perform their job requirements. The actions
of each individual on the computer system are recorded and logged by
employee ID number.
Printed documents that include sensitive customer information are protected in locked file cabinets. An access control system that uses key fobs restricts access to server rooms and programming areas. Individuals are granted access to these areas only if it is essential for them to effectively perform their responsibilities.
Our practices regarding the protection of customer information are captured in our Privacy Policy. The Privacy Officer is responsible for ensuring the responsible management of all customer information.
Passwords
All passwords must be changed from vendor-supplied defaults upon initial
use. To ensure the effectiveness of security parameters, we recommend
a combination of uppercase letters, lowercase letters, numbers and
symbols for each password. Employee passwords are regularly tested
to ensure that they are not easily compromised.
Secure Server Details
We are using Linux-based Apache with 128 bit SSL encryption.
Offsite secure storage is performed at both of our remote NOCs. These backups are done through secure encrypted tunnels using SSH, with confidential data encrypted prior to transit.
